Leading Utility Santee Cooper Modernizes its Customer Platform with Oracle Cloud
Leading Utility Santee Cooper Modernizes its Customer Platform with Oracle Cloud |
| [08-April-2026] |
South Carolina's largest public power and water provider improves operational efficiency, reduces costs, and increases agility with Oracle and Red Clay Consulting AUSTIN, Texas, April 8, 2026 /PRNewswire/ -- Santee Cooper, South Carolina's largest public power provider, has implemented Oracle Utilities Customer Cloud Service to enhance customer operations for its electric account holders. By moving its customer platform to the cloud together with its existing Oracle's SaaS meter solution, the utility now has a modern customer platform to increase system reliability and free resources for service innovation. Already, Santee Cooper's nightly billing processes are running on average three hours faster and communication overhead between modules has been drastically reduced. Red Clay's optimization work also reduced the daily batch job schedule in half, from 13 hours to 6.5 hours, delivering immediate operational improvements and cost savings.
Established in 1934, Santee Cooper is a not-for-profit, state-owned utility committed to community wellbeing and sustainable service delivery. The organization provides a broad spectrum of services, including wholesale and retail electric generation, transmission, distribution, and wholesale water sales. The utility's customer base includes over 200,000 retail electric customers. "Oracle's cloud platform has rapidly improved our customer and metering operations, empowering us to increase dedicated resources for priority customer service and growth initiatives," said Christy Wyndham, Director of Technology Strategy and Gov Office, Santee Cooper. "Thanks to our partners at Oracle and Red Clay who supported us every step of the way, we were able to navigate this transition smoothly and confidently." A simplified cloud path After and thorough evaluation, Santee Cooper chose Oracle Utilities Customer Cloud Service for its comprehensive utility meter-to-cash solution that has been proven to securely scale, while helping to eliminate complex infrastructure management across hundreds of utilities worldwide. With integrated Customer Information System (CIS) and Meter Data Management System (MDMS) capabilities in one solution, the utility can now help keep its customer platform current and free utility resources to focus on innovation such as prepaid services and additional, self-service customer capabilities. For example, the shift to an integrated platform consolidated Santee Cooper's billing, customer management, and operational processes, reducing synchronization issues. Additionally, by leveraging out-of-the-box functionality, the utility has minimized custom developments to simplify future upgrades. Red Clay, a member of Oracle PartnerNetwork, delivered the groundbreaking project on the original timeline with no schedule delays, demonstrating the firm's commitment to predictable, reliable project execution. "This project demonstrates what's possible when you combine deep technical expertise, proven accelerator tools, and a true partnership approach," said Paul Marnell, CEO, Red Clay Consulting. "Our team is proud to have worked alongside Santee Cooper and Oracle to deliver a transformation that positions this utility for decades of innovation and operational excellence." Driving systematic success The simplified architecture has also reduced Santee Cooper's ongoing maintenance, upgrade efforts, and system complexity, translating into lower lifecycle costs. By rationalizing nearly 2,000 customizations and leveraging the Oracle solution's native functionality, Red Clay positioned Santee Cooper for significantly lower future upgrade costs, now projected to be 30-40% less expensive compared to legacy systems. "Santee Cooper's successful transition to Oracle Utilities Customer Cloud Service exemplifies how strategic cloud migration can transform utility operations, enhancing performance and customer service capabilities," said Mark Webster, senior vice president for Oracle Infrastructure Industries. "As a result, Santee Cooper can now streamline complex customer operations and reduce cost to serve with an all-in-one platform that helps eliminate silos and accelerate meter-to-cash delivery." To learn more about Oracle Utilities solutions visit here and join the discussion on LinkedIn. About Santee Cooper About Red Clay Consulting About Oracle Trademarks
SOURCE Oracle | ||
Company Codes: NYSE:ORCL |
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