LivePerson recognized in Digital Customer Interaction Solutions Landscape Report
LivePerson recognized in Digital Customer Interaction Solutions Landscape Report |
[05-March-2024] |
Report from leading independent research firm covers the use of digital customer interaction solutions for orchestration, AI, and asynchronous communication NEW YORK, March 5, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, has been named among Notable Vendors in Forrester's new report, "The Digital Customer Interaction Solutions Landscape, Q1 2024." The new report provides an overview of how contact center and digital business leaders "can use digital customer interaction solutions to orchestrate customer interactions across digital channels, leverage AI to automate conversations and enhance agent workflows, and introduce solutions built for asynchronous communication at scale." This marks the seventh time that LivePerson has been recognized in Forrester's research in the last 12 months, following acknowledgements in:
"LivePerson has a longstanding track record of helping the world's top enterprises successfully bridge the gap between traditional synchronous call centers and the fully digitized, AI-empowered customer care experiences of the future," said Ravi Chittari, Chief Innovation Officer at LivePerson. "We're proud to have earned recognition across recent Forrester reports covering everything from conversational intelligence to generative and conversational AI, customer service, and digital interactions." To learn more about LivePerson's solutions for digital customer conversations, visit liveperson.com. Download the Forrester report "The Digital Customer Interaction Solutions Landscape, Q1 2024" using your Forrester.com login. About LivePerson CONTACT: Mike Tague, mtague@liveperson.com
SOURCE LivePerson, Inc. | ||
Company Codes: NASDAQ-NMS:LPSN |