Unified Office Wins Visionary Spotlight Award for AI Implementation from ChannelVision Magazine
NASHUA, NH / ACCESS Newswire / July 16, 2025 /Unified Office, a leading communications technology company offering exceptionally reliable, high-quality voice, messaging, business analytics, AI, and IoT-based solutions, today announced that it won the Visionary Spotlight Award (VSA) for AI implementation in the Business Technology category. Unified Office received this award for opening up its groundbreaking AI platform, empowering MSPs to build their own custom, drag-and-drop, AI-powered communications services for their clients, with unprecedented ease.
This platform also provides access to Unified Office 's, evolving, curated, industry-specific AI language models, tools, and hyper-scalable, cost-effective infrastructure. For those channel partners and businesses wanting to create more sophisticated services, APIs will be made available via a software development kit. The contest judges determined that Unified Office exemplified aggressive innovation within the communications industry, demonstrating a myriad of opportunities for channel partners to enhance their own roles as trusted partners for business success.
"This was a very competitive year," said ChannelVision president and CEO, Berge Kaprelian. "Despite signs of a tightened economy, we saw organizations prioritizing innovation and market distinction. We applaud our 2025 VSA winners on a job well done."
"We are thrilled to receive the Visionary Spotlight Award from ChannelVision. It confirms our belief that the power of AI should be accessible to everyone," said Ray Pasquale, Founder & CEO of Unified Office. "By opening up our communications and analytics platform, we enable our channel partners to harness the power of no-code, drag-and-drop AI services for their customers, virtually eliminating the need for a dedicated software engineering staff. Our approach is vastly different from those of the largest AI companies that typically require an expensive and complex multi-vendor ecosystem and in-house programming staff in order to develop AI-based services, putting it beyond the reach of most SMBs."
Unified Office is extracting the value of voice communications with its TCNIQ AI Analytics platform, which utilizes drag-and-drop AI building blocks inside their WYSIWYG Workflow Builder product. Unified Office also offers a suite of its own AI services available directly to customers or as an integrated offering through its many partners. Unified Office 's AI services include products such as:
EngageIQ: Rapidly train staff while delivering a great customer experience.
Sentiment Analysis: Detects caller sentiment, identifying positive or negative tones and/or pre-determined keywords. This reduces reputational risk and enhances customer satisfaction.
AI-based Whisper Coaching: Provides immediate coaching and feedback to customer service reps, in real-time as they communicate with customers. It helps to coach them, enriching the communications experience.
This annual competition is designed to highlight the business, service provider, and overall contributions to communications and the channel, including products, services, deployments, and channel-related achievements across multiple categories. Each year, ChannelVision 's editors and an independent panel of judges evaluate entries based on key categories such as overall innovation, future industry impact, creativity, feature set differentiation, ease of use and interoperability.
ChannelVision 's 2025 Visionary Spotlight Awards are published in full as part of the June 2025 issue of ChannelVision Magazine, available in both print and digital format on channelvisionmag.com.
About Unified Office
Unified Office is a leading managed communications technology company, constantly innovating to help you stay ahead in a rapidly changing world. Unified Office 's unique, Voice Over IP business communications service is built on their patented Highest Quality Routing ProtocolTM (HQRPTM) transmission network, which ensures that you will never miss a call, all while experiencing exceptional call quality and zero downtime. All Unified Office services benefit from real-time business analytics and alerting so customers can see how their business is performing and make changes in real-time from the customer portal on any device, anywhere, at any time. Unified Office 's patented platform and all of its offerings, including its industrial-grade IoT and AI-based services, go to work for small and medium sized businesses, so they can concentrate on running their business, providing exemplary customer service, driving more revenue, and increasing employee and operational performance. For more information, visit www.unifiedoffice.com.
About ChannelVision Magazine
ChannelVision Magazine (www.channelvisionmag.com), which operates under its parent company, Beka Business Media, is a bi-monthly publication and website that is read by channel partners that sell all manner of voice, data, access, managed and business services - both on premise and "in the cloud" - as well as technology gear and equipment, primarily in the SMB space. ChannelVision offers a highly focused and efficient way for service providers and hardware and software companies to reach experienced channel partners targeting the small/medium business space. More than two-thirds of ChannelVision 's subscribers (plus an additional and growing Web-based readership) are telecom agents and equipment VARs. The company is also the driving force behind the annual CVxEXPO (www.cvxexpo.com) community gathering, each November. In 2025, CvxEXPO will take place Nov. 3-5 in Glendale, Arizona.
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Contact:
Cathy Clarke
Unified Office
Tel. : 617-527-2089
cathy.clarke@unifiedoffice.com
SOURCE: Unified Office
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